Information Collection and Use

We gather information about you from various sources, including website visits, applications, identification documents, financial statements, interactions with our representatives, and third-party sources such as credit bureaus and other financial institutions. This information may include your name, address, identification details, contact information, occupation, assets, income, and other necessary data to fulfill our services.
Additionally, we may collect transactional data, video footage (e.g., from branches), telephone conversations, and geographic information (e.g., ATM usage details) to improve our services and security measures.

Cookies

Similar to other websites, Okuku MFB utilizes cookies to enhance your browsing experience and analyze website traffic. Cookies help us customize your interaction with our site and provide valuable insights into user behavior. Please refer to our Cookie Policy for detailed information on our use of cookies.

Use of Personal Information

We adhere to specific principles when processing personal data

• Fair, lawful, and transparent processing
• Collection for specified, lawful purposes
• Use limited to relevant, adequate information
• Accuracy and update of data
• Processing in accordance with data subject rights
• Security measures against unauthorized access

Your personal information is used for various purposes, including updating records, executing instructions, identity verification, product pricing, administering services, risk management, fraud detection, and compliance with legal obligations.

Automated Processing

We employ automated systems for tasks like credit decisions, security checks, and data processing. If you detect inaccuracies, you can request a human review of the automated processing.

Information Sharing

We may share your information with our branches, regulators, external auditors, staff, credit agencies, correspondent banks, and strategic partners/service providers. Information is disclosed only to the extent permitted by law or your consent and is not shared for third-party marketing purposes without your explicit permission.

Security Measures

Okuku MFB implements rigorous technical and organizational measures to safeguard your data against loss, unauthorized access, modification, or disclosure. We update security controls regularly to meet industry standards and train our employees on data confidentiality.

Data Storage and Retention

Your personal data is stored securely on our servers, physical locations, or cloud infrastructure for seamless service delivery. We retain data only as long as necessary for its intended purpose or as required by legal, regulatory, or operational obligations.

Your Rights

You have the right to access, rectify, withdraw consent, restrict processing, and request data portability or erasure of your personal information. If you identify inaccuracies, promptly notify us to implement necessary updates.

Applicability

This Privacy Policy applies to Okuku Microfinance Bank and its operations. It includes all branches and subsidiaries under Okuku MFB, ensuring consistent privacy practices.

Third Party Services

Okuku MFB's services may link to third-party websites or use third-party products. These parties have separate privacy practices, and we encourage you to review their policies.

Maintaining Accuracy

We prioritize accurate account information. If you find discrepancies, promptly notify us for necessary updates.

Privacy of Children

We do not knowingly collect or market to children under 18 years of age.

Opt-Out

You can opt out of receiving promotional materials by emailing us at [contact email].

Policy Changes

We may update this policy to reflect legal, regulatory, or operational changes. Revisions will be effective upon posting on our website, and we encourage periodic review of this page for updates.

Contact

• For inquiries regarding this privacy policy, please contact Info@okmfb.org.ng

For concerns related to data protection, address your request to:

• The Data Protection Officer
• Okuku Microfinance Bank, Okuku, Osun State